Welcome to LV BET! To ensure our platform runs smoothly and securely, we need certain information about you. The law requires from us to clearly communicate how we collect, use, and protect your data.

This Privacy Policy is a guide to the world of your data at LV BET. It applies to everything we do on our website, lvbet.pl, and in our mobile app (for Android and iOS).

By using our services, you agree to the policies described in this document. But don't worry – you have full control over your data. Below, you'll learn about your rights and how to use them. However, if you do not accept these policies, please do not use our services.

Important: Please remember that this Policy supplements our Terms and Conditions, which are also worth reviewing. 

When we say "we," "us," or "LV BET," we mean LV BET Zakłady Bukmacherskie Sp. z o.o. We are the controller of your data. You can contact us here. If you need more information or assistance regarding your personal data, please contact our Data Protection Officer here.

Here are our full registration details if you need them:
LV BET Zakłady Bukmacherskie Sp. z o.o.
ul. Melchiora Wańkowicza 3, Katowice
KRS: 0000534588, District Court Katowice-Wschód in Katowice, 8th Commercial Division.

To ensure you can fully enjoy LV BET and to provide you with the best and most secure services, we collect several types of information. We've divided them into categories to make it easier for you to understand what we're talking about.

1. Identification and Contact Data 
   This information is essential for identifying and contacting you:
   1. Login, name and surname, date and place of birth, gender.
   2. Email address, telephone number.
   3. Residential address, PESEL number, citizenship.
   4. Series and number of your ID card or other proof of identity, your image, and other data contained on your ID or disclosed to us during the verification process.
      Important: By law, we are required to verify your identity. For this purpose, we may ask you to provide us with your ID and may make copies of it. We may also use other verification methods, such as selfie liveness. 
2. Technical Information and Information About Your Activity 
   This data helps us maintain security and improve our services:
   1. Technical Details: Information about the device you're using (e.g., phone or computer), and your IP address.
   2. Your activity: when, from where, and how you use our services, the bets you place, and your gaming history.
   3. Your choices: settings and preferences you save in your profile.
   4. Financial data related to your deposits and payments: bank account number, e-wallet details, betting history, and any transactions performed on your account.
   5. Data about sources of income and the origin of funds allocated for gaming.
   6. Information related to responsible gaming and your preferences in using our services, as well as any difficulties you may encounter.
3. Data from social media platforms 
   If you choose to connect your LV BET account to your Facebook or other social media account, we may receive certain information (in accordance with the terms and conditions of that platform), for example, to facilitate your login experience.
4. Information you provide to us 
   This includes anything you voluntarily share with us, for example, when communicating with our customer service team or by completing surveys or forms on our website.

In accordance with the principle of storage limitation, we process your personal data only for as long as necessary to achieve the purposes for which it was collected. After this time, the data is permanently deleted or anonymized. Below are the specific retention periods for your data:

1. Data processed to fulfill legal obligations: 
   1. We retain your personal data collected to fulfill obligations under the Anti-Money Laundering and Terrorist Financing Act (AML) and the Gambling Act (including verification data and transaction records) for a period of 5 years. This period is calculated from the first day of the year following the year in which the business relationship with you ended or in which the last transaction was conducted. In special cases, relevant public authorities may oblige us to continue retaining your data for a maximum of another 5 years.
   2. We retain data required to fulfill tax and accounting obligations (e.g., accounting documents) for a period of 5 years, counting from the end of the calendar year in which the tax payment due date for a given transaction expired.
2. Data processed under the contract (for the duration and after its termination): 
   1. We process data necessary to provide you with services (maintaining your player account, handling bets) for the duration of our contract (while you have an active account).
   2. After the contract ends (e.g., after closing your account), we will retain your data for the period necessary to establish, pursue, or defend any claims, which corresponds to the general limitation period for claims, i.e., 5 years.
3. Data processed based on our legitimate interests: 
   1. We retain data processed for direct marketing purposes until you effectively object to their processing for this purpose.
   2. We retain data processed to ensure security and prevent fraud (e.g., system logs) for up to 2 years from their collection, unless a security incident occurs, in which case this period may be extended for the time necessary to resolve the incident and secure claims.
4. Data processed based on your consent: 
   1. If we process your data based on your separate consent (e.g., to participate in a specific competition), we will process it no longer than until you remove your consent or until the purpose for which you consented is achieved.
   2. After the indicated periods, your data will be irrevocably deleted or anonymized so that your identity can no longer be identified.

We want to share the best bonuses and promotions with you, but only when you want them. You always have full control over what you receive from us.

How does it work? 

We use trusted, specialized marketing companies to send you emails, push notifications, and text messages about new products. We operate only based on your consent.

How can you opt out? 

You have two convenient options to remove your consent at any time:

• In your account settings: Log in to your account and simply deselect marketing consents in the settings panel.
• In every message: At the end of every marketing email or text message, you'll find a link or instructions on how to easily unsubscribe from receiving further messages of this type.

Important: After opting out, please allow up to 48 hours for us to process your request. After this time, you should no longer receive any offers from us. 

Please note that calls to our Customer Service Center may be recorded. We do this to:

• Improve service quality: Recordings help us train our consultants to always provide you with the best possible assistance.
• Security: Recordings help us clarify any doubts and resolve any issues efficiently.

To ensure our platform runs smoothly and error-free, we use modern tools that help us "observe" its technical health in real time.

These tools allow our technical team to almost instantly see what went wrong and where, and then quickly fix it—often before you even notice.

While this tool allows us to replay your session (like a video), your privacy is our absolute priority. We adhere to very strict policies: fields containing passwords, payment details, and other private information are automatically obscured at the browser level. We never have access to them.

We only collect general technical information that helps us understand the context of the error, such as:

• Your browser and device type (e.g., phone or laptop).
• Your actions on the site (e.g., clicks, scrolling) that led to the problem.

Our goal is simple: fixing and improving.

The data from this monitoring is used solely to improve the performance of our site and fix errors. We do not use it for profiling you or for advertising purposes.

We store all information collected in this way for a maximum of 30 days.

Our website uses cookies. These are small text files that our website saves on your device (computer, phone). They act as the website's "memory," helping it recognize you and remember your settings. They are divided into session cookies (deleted when you close your browser) and persistent cookies (remaining for a longer period). We also use similar technologies, such as tracking pixels.

We use them primarily to make your life easier, improve our website, and provide you with interesting content. For example, they allow us to check whether an email from us has been opened.

Types of cookies we use 

Not all cookies are the same. We've categorized them so you know which ones they're used for and which ones you can control.

• Essential Cookies 
  These are essential, without which our website wouldn't function. They allow you to log in and use basic account features. Can they be disabled? No, as they are essential for the website's operation.
• Functional (preferences) 
  They remember your choices, such as your preferred language. This means you don't have to set everything up again each time. Can they be disabled? Yes, but the website may stop remembering your individual settings.
• Analytical 
  They collect anonymous information about how you use our website (e.g., which tabs you visit most often). This helps us understand how we can improve. We use Google Analytics, for example. Can they be disabled? Yes.
• Marketing and social media 
  They collect information about your browsing habits to make the ads you see (including on other websites) more relevant to your interests. Can they be disabled? Yes.
  Social media cookies appear when you use the "Like" or "Share" buttons on our website. The social media site (e.g., Facebook) records this and may use this information for advertising purposes. Can they be disabled? Yes.

How can you manage cookies? 

In your web browser settings (e.g., Chrome, Firefox, Safari), you can:

• Block all or specific cookies.
• Delete existing cookies.
• Set notifications before a cookie is saved.

Remember: If you completely block cookies (especially essential cookies), some parts of our website may no longer work properly. 

We want to make solving problems and finding answers as easy as possible for you. That's why we use an automated chatbot in our chat to support you with common questions and issues. It's our intelligent assistant, always ready to help.

What data does the chatbot collect? 

• Initially (general data): The chatbot first analyzes your question to understand what you're asking about. At this stage, it collects general data (e.g., the type of problem, the service you're using), which is not personally identifiable.
• When personalized assistance is needed (personal data): If the chatbot determines you require more detailed assistance, it may ask for personal data—for example, your email address or the last four digits of your PESEL number. The collected data will only be used to verify the requester, provide you with support, and contact you regarding your request.

You decide! We will always ask for your consent to provide such data and clearly explain why we need it. Consent is voluntary: if you do not wish to provide your data, you have the right to decline and contact us by other means, preferably by visiting this page and sending us an email.

You can remove your consent to the processing of your data by the chatbot at any time.

How long do we store chat data? 

We store data collected by the chatbot only for as long as necessary to assist you or as required by law.

To ensure our platform runs smoothly and we can provide you with the highest quality services, we work with trusted external companies. We only share data with them when absolutely necessary. We do this in three main situations:

1. To keep our platform running (our partners and service providers) 
   We work with specialists in their fields who help us build and maintain the LV BET website. These include companies providing:
   1. Technology and software: gaming software, hosting, technical support, and site maintenance.
   2. Payment systems: to ensure your deposits and withdrawals are fast and secure.
   3. Analytics: to inform you about promotions and better understand how to improve our service. We use advertising and analytical tools, including those provided by Google. Therefore, your data may be transferred to Google and processed in accordance with Google's data protection and liability policies. Information about how Google uses your data is available at: https://business.safety.google/privacy/
      Important: We have signed a detailed agreement with each of these partners (compliant with the GDPR), which obliges them to protect your data in the same way as we do. They act only on our instructions and receive only the information necessary to perform their tasks. 
2. When required by law (government authorities) 
   As a legally operating company, we are obligated to cooperate with government authorities. If we receive a lawful request, we may disclose your data to the police or other authorized institutions (e.g., in the event of suspected fraud) - only to the extent required by law.
3. Marketing 
   If you give us the green light to inform you about our promotions, we may share your data with our external marketing partners, SMS platform providers, and other entities that support us in marketing our services.
4. In other, justified cases, your data may also be shared: 
   1. Within our corporate group (LV BET Group).
   2. Fraud prevention and identity verification agencies to ensure shared security.
   3. Law firms, for example, to pursue or defend against legal claims.
   4. Other companies, if you consent to this or if it is necessary to provide you with the service you requested.

Some of our partners (e.g. technology providers) are based outside the European Economic Area (EEA), for example in the USA.

What does this mean for you? 

Data protection laws may be different in some countries than in Europe. Therefore, before any data leaves the EEA, we must be sure that it will be as safe there as it is here.

For this purpose, we use very specific security measures required by law (GDPR). Any data transfer outside the EEA is based on at least one of the following mechanisms:

• Cooperation with partners from countries "recognized as safe"
  The European Commission regularly assesses non-EEA countries. If it considers that a country provides an adequate level of data protection, we can freely transfer data to that country.
• Signing special contracts (Standard Contractual Clauses)
  We sign special agreements approved by the European Commission with partners from countries not considered fully safe. They oblige our partners to apply high European data protection standards. This is the most common and solid protection we use.

Thanks to these mechanisms, we ensure that your data is protected to the highest standards, regardless of where it is processed.

The security of your data and funds is our absolute priority. We employ a range of advanced technical and organizational measures, but remember that we achieve the best protection by working together!

1. What do WE do to protect your data? 
   1. Connection Encryption 
      All communication between your browser and our website is encrypted using a modern TLS certificate. This is the same standard used by banks. This ensures your data is protected during transmission over the internet.
   2. Infrastructure Protection 
      We use advanced systems to protect our platform against hacker attacks (e.g., DDoS), spam, and intrusion attempts. These systems continuously analyze website traffic and automatically block suspicious activity to ensure the website is always available and secure. We also use tools like CAPTCHAs to protect against bots.
   3. System Data Security 
      We protect your data against unauthorized access, destruction, or theft. Only a small, trained group of our employees has access to your complete data, which they need to perform their duties.
   4. Automatic Logout 
      If your account is inactive for an extended period, the system will automatically log you out. This is an added layer of security, especially if you forget to log out on a public computer.
2. What can YOU do to increase your security? 
   1. Create a strong and unique password 
      Don't use the same password you use on other sites. A good password is long, containing uppercase and lowercase letters, numbers, and special characters.
   2. Protect your login information 
      Your login and password are like your house keys – never share them with anyone! Remember, our employee will never ask you for your password.
   3. Secure your email 
      Your email account is crucial – this is where password reset links are sent. Make sure you have a strong password and enable two-step verification if possible.
   4. Log out after each session. 
      This is especially important if you're using a computer in a public place (e.g., at work, at a friend's house, or in an internet cafe). Simply click "Log out."
   5. Take care of your computer and phone. 
      Regularly update your operating system and browser. Use a good antivirus program and firewall. Make sure your devices are not infected with malware.

Remember that by entrusting us with your data, you have a number of rights guaranteed by the GDPR. We're here to help you to learn about them. Here are your rights in a pill:

1. Right to remove consent: If you've consented, for example, to receiving marketing, you can remove it at any time. It's easy – you can do so in your account settings or by clicking the link in a message we send you.
2. Right to access your data: Want to see exactly what information we store about you? You have the right to request a copy of your data.
3. Right to rectification: Have you noticed an error in your data? A typo in your name? Let us know, and we'll correct it immediately.
4. Right to erasure ("the right to be forgotten"): You can ask us to delete your account and data. We will do this unless we are legally obligated to retain it (e.g., for tax or anti-money laundering purposes).
5. Right to object or restrict processing: Do you disagree with how we process your data (e.g., for marketing purposes based on our "legitimate interest")? You have the right to object or request a restriction of processing.
6. Right to data portability: Would you like to transfer your data to another service provider? At your request, we will provide it to you in a structured, common, and easily machine-readable format.
7. Rights related to profiling: You have the right not to be subject to decisions that are made entirely automatically (by an algorithm) and that significantly affect you. As mentioned earlier, at LV BET, we do not use such mechanisms to make key decisions.
8. Right to lodge a complaint with a supervisory authority: If you are dissatisfied with how we handle your data, you can lodge a complaint with the President of the Personal Data Protection Office.

Important information: Are these rights absolute? 

It is very important that you understand that some of these rights have limitations. Sometimes, despite your request, the law may require us to continue processing your data.

For example: If you request deletion immediately after closing your account, we will still be required to retain your transaction data for 5 years due to anti-money laundering regulations.

How to use your rights? 

If you would like to submit a request regarding any of your rights, simply send us an email. Send it to: pomoc@lvbet.pl. Our team will take care of your request.

The world is changing, and so are regulations and our services. Therefore, we may update this Privacy Policy from time to time to ensure it is always as current and understandable as possible.

You don't have to worry about missing anything!

We will notify you of any important changes in a clear manner:

By displaying a notification on our homepage or login screen, or by sending you an email. We also encourage you to check back here from time to time.

What if you disagree with the changes? 

Continuing to use our services after the changes are implemented will mean you accept them. However, if you are not happy with the new terms, you will be required to close your account. If this happens, please contact our customer service team – we will help you through the process.

This Privacy Policy also applies to users of our mobile application (hereinafter "Application"). In addition to the data listed in the previous sections, using the Application involves the collection of additional information and requires the granting of certain system permissions.

1. Additional Data We May Process 
   To ensure the full functionality of the Application and its optimization, we may process additional data, such as:
   1. Device Identifiers.
   2. Device Information: device model, operating system version, preferred language, and mobile network information.
   3. Application Operation Data: information about possible errors (so-called "crash logs"), data about the Application's performance and usage.
2. Application System Permissions (Permissions) 
   During installation or while using the Application, you may be asked by your phone's operating system to grant us access to certain features or data. Each request for permission is voluntary and requires your active consent. Below, we explain what permissions we may request and why:
   1. Push Notifications: Consenting to this permission allows us to send you short notifications directly to your phone screen. These may include information about the status of your bets, special promotions, or important account information. You can disable notifications at any time in your phone's system settings.
   2. Location (GPS): We may request access to your location to verify that you are in a territory where our services are permitted. Your location may also be used to offer you promotions specific to your region. Location access is only provided when you actively use the App and only after you have provided consent at the operating system level.
   3. Camera and/or Photo Gallery: Access to your camera or photo gallery may be necessary to perform identity verification (e.g., by uploading a photo of your ID directly from the App). We only use this access when you initiate such action.
3. SDKs in the Application 
   Our application, like many others, uses built-in software development kits (SDKs) provided by our trusted partners (e.g., Google, Meta). These are used for statistical analysis, error reporting, and marketing activities. They operate similarly to website cookies, and their use (except for strictly necessary cookies) is also based on your consent.