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Faq:

Is LV BET service licensed?

We are a legal bookmaker and we have a valid license of the Polish Ministry of Finance, to provide betting services in Poland. License PS4.6831.9.2016.EQK was issued on May 13, 2016.

My bet was settled as canceled, what does it mean?

A bet canceled means that the stake has been returned to you. If you are not sure why your bet was canceled, we recommend that you check this information in your betslip or in sports rules section. Your bet confirmation can be found in the “Betting History” tab. If you have any further questions, contact us via Live Chat or by sending an email to [email protected].

WHY DO YOU NEED SO MANY PERSONAL DETAILS UPON REGISTRATION?

Your details along with the photocopy of your identity card or passport are needed to verify the your age and identity - as it is required by Polish Gambling Act art.15, p.1

WHAT ARE THE AVAILABLE DEPOSIT AND WITHDRAWAL METHODS?

Deposits: Skrill, Przelewy24, Dotpay, Paymenticon and Tpay. The minimum deposit via Przelewy24, Paymenticon, Dotpay and Tpay is 10 PLN. The minimum deposit via Skrill is 40 PLN. Withdrawals: to bank account or to Paymenticon e-wallet. The minimum withdrawal amount is 25 PLN.

DELAYED OR POSTPONED EVENT. HOW THE BET WILL BE SETTLED?

When the event is delayed or postponed for longer than 30 hours, the bet will be cancelled (NOTE: this rule does not apply to Tennis). For more information, please check the Sports Betting Rules.

How can I file a complaint?

Complaints can be made in accordance with Section VIII of the Betting Rules, by filling in the COMPLAINT FORM and sending it to us by mail to the LV BET Zakłady Bukmacherskie Sp. z o.o., ul. Melchiora Wańkowicza 3 40-384 Katowice, or at [email protected]

How can we help you?

Since we placed our very first bet, we know that only clear rules, good atmosphere and security guarantee good fun and unforgettable betting experience.

In LV BET, the satisfaction of the players is a priority #1 for us, and we deal with every query professionally and individually. Our experienced and fully qualified team is always ready to assist you.

So if you have a question, need advice or have a suggestion for us, choose one of the most convenient option for you, to get in touch with us: live chat, contact form or email.

Our Experts are happy to answer your chat and email 24/7 at the address [email protected].

We strongly believe that sports betting is fun and entertaining, but remember to play responsibly!

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