Faq

  • Registration
  • My Account
  • Payments
  • Deposit
  • Withdrawal
  • Security
  • Sport
  • Technical informations

How can I register on your website?

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You can register on www.lvbet.pl simply by clicking REGISTER on the top of the website. Enter your details in the short form provided and confirm your email address. Once you sent your documents, your account will be verified within 15 minutes and then you can fully use our services.

Can I register more than one account?

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As stated in our Terms and Conditions, each player may have only one account.

Do I have to make a deposit to be able to open an account on www.lvbet.pl?

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Opening an account before betting on our site is required because, by doing so, you accept the Terms & Conditions of our service and confirm that you are 18 years of age or older.

Why do I have to open an account to place bets on your website?

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Opening an account before betting on our site is required because, by doing so, you accept the Terms & Conditions of our service and confirm that you are 18 years of age or older.

Why do you need so many personal details upon registration?

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Your details along with the photocopy of your identity card or passport are needed to verify the your age and identity - as it is required by Polish Gambling Act art.15, p.1

I have forgotten my username. What can I do to retrieve it?

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To retreive username you need to use “Remind Password” option. By clicking a link to set a new password, you will be transferred to the landing page, where your username will be visible in the top of the website.

How can I change my password?

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You can simply change the password when logged in, by clicking on your username at the top of the website and then pressing the CHANGE PASSWORD button.

I have forgotten my password. What can I do to retrieve it?

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Click the FORGOT PASSWORD button available in the top right corner of www.lvbet.pl. Provide your email address used upon registration and follow the instructions. Note: The link sent to your e-mail address can be used only one time. You won’t be able to reopen it. Please also note that entering an incorrect password for 5 times will block your account for 1 hour. After that time your account will be automatically unblocked. In case of any queries you can contact us via Live Chat or by sending an email to [email protected] at any time. Our advisers will be pleased to guide you through password recovery process.

How can I change my registered email address?

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To change your e-mail address you need to sent us request from your new e-mail on [email protected] with message topic Change Email Address and attach your ID or passport scan.

My account is blocked. What can I do?

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The account lockout could be caused by various reasons, for instance: incorrect password provided 5 times or due to security reasons. For more detailed explanation contact us via Live Chat or send us an email with your account details to [email protected].

I cannot access my account. What should I do?

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Please, double check that the username and password are correct. Also note that the password is case sensitive so make sure your Caps Lock key is turned off. If you are still having trouble logging in to your account, feel free to contact us via Live Chat or by sending an email to [email protected] at any time. Our advisors will check what is happening and provide you with further assistance.

I want to block my account for some time. What should I do?

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If you want to exclude yourself from betting on 24 hours or 90 days, you can use self-exclusion option available MY ACCOUNT section, Responsible Gaming Tools. If you need more information you can always contact our Customer Support via LIVE chat or send us an e-mail on [email protected].

Can I change my Username?

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Due to security purposes you cannot change your username.

What are the benefits of quick registration?

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​You can become our new player in less than one minute! You can use one of available deposit methods and make your first deposit! On temporary account you can play untill you reach certain stake limit and there is no withdrawal possibility. Check our T&C’s § 5.

I want to close my account. What should I do?

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To close your LV account permanently you need to go to go to MY ACCOUNT sedction, then Responsible Gaming Tools and choose “Permanent exclusion” option. You need to remember that “permanent exclusion” is irreversible process. If you need more information you can always contact our Customer Support via LIVE chat or send us an e-mail on [email protected].

How long my account can be temporary? When do I need to go through full registration?

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​There is no time limit to start full registration. Using temporary account you won’t be able to make any withdrawals and if you exceed overall stake limit (5200 PLN), you won’t be able to use your account untill you go through full registration.

Can I use bonusses if I'm using temporary account?

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Unfortunately most of our promotions are not available for temoporary accounts. If you want to use all benefits of LV account, please go through full registration.​

How much are administrative fees?

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What fees? We do not charge any additional fees. Opening an account with LV BET is absolutely free.

Can I have two bank accounts connected with my LV account?

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You can have only one account assigned to your player’s account. If you would like to change it, please contact us via Live Chat or send an email to [email protected].​

Can I use more than one payment method to deposit in my account?

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Yes, you can, but we may need documentation for any changes in payment methods to deposit in your account.

Can I transfer money between accounts?

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In line with our Terms & Conditions, transferring money between personal accounts is not allowed.

What are the available deposit and withdrawal methods?

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Deposits: Paymenticon, Przelewy24, Dotpay, Tpay, Dotpay Cards, Blik with the minimum deposit 10 PLN, Paysafecard: 20 zł and Skrill: 40 PLN. Withdrawals: to bank account or to Paymenticon e-wallet. The minimum withdrawal amount is 25 PLN.

What deposit methods do you accept?

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We accept deposits via Paymenticon, Skrill, Przelewy24, Tpay, Dotpay, Dotpay Cards, blik, Paysafecard. However, withdrawals will only be made to your bank account and to Paymenticon’s e-wallet.

What is the minimum amount that I can deposit once at the time?

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The minimum deposit amount per transaction is 10 PLN. We do not charge you extra commission on deposits to your player’s account.

Will I be charged any fees when depositing into my player’s account?

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No, there are no fees for depositing into your player’s account.

How can I make a deposit?

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Once logged in to your Player’s Account, open the “Payments” tab at the top of the page, then select your preferred deposit option.

I made a deposit and it is not in my LV BET account. Why is that?

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There could be several reasons for this, so prepare a screenshot of proof of deposit, with a visible transaction number to our service. Then contact us via Live Chat or by sending an email to [email protected] at any time. Our advisers will check status of your deposit and provide you with further assistance.

How long does it take to receive a payout?

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Each payout must be approved by our Finance Department. Time of payment process is dependent on your bank. If your bank is on rapid pay list, transfer can be posted on your account even in 10 minutes. However if your bank is on express banking list, money will be posted on your account with the nearest elixir session. In exceptional cases - with exceptionally high payouts, processing may take up to 7 working days. In case of doubt, contact us on Live Chat or by email at [email protected].

Can I make a withdrawal from my account and have it sent to someone else?

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No, this is not allowed under any circumstances as it is deemed to be a third party transaction - in line with our Terms & Conditions.

Can I cancel a withdrawal request?

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You can cancel withdrawal request only if the withdrawal has not been processed by the Finance Department yet. You need to contact our Customer Support via LIVE chat or e-mail [email protected].

What is the minimum amount I can withdraw?

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The minimum daily withdrawal amount is 25 PLN. We do not charge you extra commission on withdrawals from your player’s account.

Is LV BET service licensed?

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We are a legal bookmaker and we have a valid license of the Polish Ministry of Finance, to provide betting services in Poland. License PS4.6831.9.2016.EQK was issued on May 13, 2016.

What is Live Betting?

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Live betting gives you the ability to predict the outcome of a sporting event and place your bet during this event. Compared to pre-match bets, here is a 5-10 second delay when placing bets, so as to maintain the accuracy of odds for transmission, which can be delayed.

What is a minimum bet amount?

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Minimum bet amount is 0.50 PLN.

Where can I find my bets history?

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You can find it by logging in to your player account and then selecting the “My bets” tab located in the upper right hand corner of our site.

How can I place a combination bet?

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To place a a combination bet choose events you are interested in and they will be automatically added to your betslip. Then you need to click COMBI option on the top of your betslip, enter stake and click “Place Bet” button.

Can I let someone else to bet from my account?

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According to our Terms and Conditions, the player cannot share his account with anyone else for the purpose of placing bets. In addition, the customer should not disclose the username of his/hers player account or password. In the event that LV BET acknowledges that players are colluded, syndicate, or suspicious bets are made by one or more users within a short period of time, LV BET reserves the rights to cancel such bets, even after announcement of official bets’ results.

My bet was settled as canceled, what does it mean?

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A bet canceled means that the stake has been returned to you. If you are not sure why your bet was canceled, we recommend that you check this information in sports rules section. If you have any further questions, contact us via Live Chat or by sending an email to [email protected].

Why was my bet canceled?

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In very rare cases, LV BET reserves the right to cancel a bet - in part or in full - where: A) the result of the event was known before it was completed; B) bets have been submitted/accepted as a result of a technical error; C) There was an obvious error in the odds or betting offer. We can assure you that such cases are exceptionally rare.

What happens to my bet if one or more events are not played/canceled?

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If any event on your coupon is not played, it will be settled at the odds of 1.00 and you will be able to check this in Bet History. This rule apply to: A) single bet - it will be canceled; B) combi bet - it will be settled on the basis of events that have been completed. For example, if there are three events on the coupon and one of them is canceled, the bet will be settled as a combination of the remaining two events.

I placed a bet on event which was postponed. What will happen to my bet?

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In such cases, the bet will be settled as canceled when the game does not resume within time specified for each sport, after alleged start of the event. (More information available in T&C’s section - Special Rules For Each Sport).

How long does it take to settle my bet?

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We always aim to settle bets as quickly as possible. However, some events require an official confirmation of the outcome before they can be settled, which can lead to minimal delays. We make every effort to ensure that all bets are settled within one hour of the end of the event and live bets as soon as the result is known.

Can I cancel your bet?

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When a bet is placed and accepted, it cannot be canceled or changed. We strongly recommend to double check your bet, before approving it. Also bets placed by mistake will not be canceled.

My bet was settled incorrectly. What should I do?

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In such case, contact us with your bet ID (found in the Bet History). Our team will review the settlement and make adjustments.

Where can I find rules for sports betting?

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The rules of sports betting can be found under the Terms and Conditions, in section Special Rules For Each Sport.

Why I cannot place a bet?

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If you cannot place a bet, in spite of all the necessary steps, contact us via Live Chat or send an email with your player account name, stake and bet type, to [email protected]. Our customer service agents will get back to you as soon as possible.

What is a system bet?

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The system bet includes several combinations of individual (single) bets. This allows you to win a bet even if not all of the results of your bet are correct. Here are some possible combinations: You can choose a “3 from 4” system. This means that only 3 events out of 4 must be correctly selected for the bet to be won. If you place bets on 2 or more events, they will automatically be added to your coupon as a combi bet. At this point you can decide if you want to make a system bet. The number of possible system bets depends on the number of events on the coupon. The main difference between system and combi bet is that you can win a system bet even if not all your bets are winning. Of course, the more events on the coupon prove to be correctly selected, the bigger your win will be. For example, you can choose 4 events and choose to bet “2 from 4”. This means you make 6 bets because there are 6 combinations in this bet type that combine 4 events. A stake (1 PLN) must be put on each combination. According to the system bet, you win even if only 2 out of 4 events resulted correctly. The exact amount of the win depends on the odds and how many events you predicted correctly. Therefore stake of explained above system bet “2 form 4” will be 3 PLN (6 x 0.50 PLN).

When will I get my bonus after sending e-mail request on [email protected]?

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​Your request will be processed as soon as possible. In accordance with our T&C’s bonusses are added in 48h maximally.

How can I use the multiplyer bonus?

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​To use your multiplyer bonus you need to choose your betslip and activate multiplyer. To use multiplyer bonus on desktop device, you need to click green frame (Bonus) above the betslip and confirm the activation. If you use mobile device, you need to click on “sprocket” and choose “multiplyer win x”. Please remember, that multiplyer bonus can be use only in COMBI bets composed of at least 3 events, with minimal cumulated odd 2.50 and minimal odd of each event 1.25.

It's Monday and you have some extra cash on your account balance?

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It’s possible that your betslip from last week qualified to our Safe Bet 5+ promotion. You can check T&C’s HERE. If you have any doubts you can always contact us via LIVE chat or e-mail. ​

What is Fast Bet?

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​Fast Bet allows you to place your bet in a very short period of time. This feature is very helpful in LIVE Betting, where the speed is the most crucial. To use Fast Bets you need to click cogwheel icon just above your betslip and tick Fast Bet option. After that, holding mouse left buton a bit longer on the choosen odds/ holding a bit longer choosen odds on the mobile app, triggers additional window, where you only need to put the stake and confirm – bet is placed. After placing the first Fast Bet, stake you have placed is treated as default.

What is Instant Bet?

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Istant Bet feature allows you to place a bet with the same stake by one click. To use Instant Bets, you need to click cogwheel icon just above your betslip, tick Instant Bet option and set your stake. After that, to place your bet all you need to do is to hold mouse left buton a bit longer on the choosen odds/ hold a bit longer choosen odds on the mobile app,. You have 3 seconds to cancel the bet.​

What are the pros of scenic view?

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Scenic view allows you to follow 2 LIVE events in one window. LIVE transmission view and the odds available belowa are very helpful when you want to bet on two different live events in the same time. You have possibility to choose between different sports. When you click scenic view option, you will see list of LIVE events available at that particular time. You need to mark two events to see them below.​

What is Multi view?

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In LIVE BETTING section you can find standard view and Multi view described as many single views. This feature allows you to fallow up to 10 events on one page. By choosing Multi view you can see LIVE results and odds list below. Events are separated to avoid possibility of erroneous bet. You can remove any event form your list (x buton) or change to standard wiev in any time. You can add different sports to your list (available as LIVE events) in the same time.​

The website is running very slow, what can I do to speed it up?

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If you have been experiencing a slow connection, please note the following: having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be experiencing lag. Sharing your internet connection within your household and in your local area can also slow your connection speed.

Why I cannot log in to my account?

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Make sure that your username, email address and password are correct. Remember that your password is case-sensitive, so make sure the Caps Lock key is not accidentally pressed. If you continue to have problems logging in, please contact our Customer Service via Live Chat or by sending a message to [email protected]. Our Advisors will help you solve the issue.

An error occured during my login session. What can I do?

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This may be caused by a temporary technical disturbance. We recommend clearing your browser cache, cookies and temporary files as well as restarting the browser. After doing so please try to access our webpage again and if the issue continues, kindly try another browser. Failing this we welcome you to contact us via Live Chat or by sending an email to [email protected]. Our advisers will check what is happening and provide you with further assistance.